preventing payments fraud

Fraud and Chargeback Management Panel

The Fraud and Chargeback Management Panel is utilised for RFPs for fraud prevention and risk management solutions related to payments acceptance.


Riskified (NYSE:RSKD) empowers businesses to grow eCommerce revenues and profit by mitigating risk. Some of the world’s largest merchants and prestige brands partner with Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale and to improve customer retention. Supported by a large team of eCommerce risk analysts, data scientists and researchers, Riskified’s machine learning platform analyses the individual behind each interaction to provide real-time decisions and robust identity-based insights.

Key Strengths
  • Helps lift sales by frictionlessly approving more legitimate transactions, while taking on fraud liability to reduce merchants’ costs.
  • Chargeback Guarantee provides accurate, real-time order decisions and scales to adapt to growth and evolving business needs.
  • Identifies shoppers that are taking advantage of store policies in ways that are abusive and expensive.
  • Policy Protect helps stop abusers from eating profit, while continuously rewarding loyal customers with friendly policies.
  • Prevents bad actors from compromising shoppers’ store accounts and helps manage customer interactions related to suspicious account activity.
  • Helps build trust by ensuring frictionless access for good customers, while stopping malicious account takeover attempts.
  • PSD2 Optimise boosts revenue by minimising SCA friction, while safeguarding risk profile with card issuing banks.


Forter makes instant assessments of trustworthiness across every step of the buying journey. Its ability to isolate fraud and protect consumers is why Nordstrom, Instacart, Adobe, Priceline, and leaders across industries have trusted Forter to process more than $500 billion in transactions. The company’s deep understanding of identity and use of automation helps businesses prevent fraud, maximise revenue and deliver superior experiences for their consumers.

Key Strengths
  • Built an ecosystem of trusted industry partners from ecommerce platforms, payment providers, digital agencies and consultancies.
  • Eliminates false declines and assesses trustworthiness with precision in less than 400 milliseconds that allows you to approve far more genuine transactions and reject fraudsters.
  • Guaranteed results regarding fraud chargebacks, approval rates and response time SLAs.
  • Forter Issuer Optimization leverages unique partnerships with banks and card networks to share insights that increase authorisation rates by 1-3%.
  • Smart 3DS decisioning and execution minimises friction for customers, improves issuer authorisation, reduces risk declines, and shifts chargeback liability while maintaining compliance.
  • Analyses merchants’ authorisation rates, chargebacks and payment method trends by geo location.
  • Forter PSD2 solution maximises conversions by choosing the right path for every transaction (exemption or 3DS) to protect revenue and eliminate unnecessary friction.


Kount, an Equifax Company, is a solution provider for digital fraud prevention holding over 30 patents and counting. Kount’s solutions serve over 17,000 brands globally and have over a decade of data informing their advanced AI and machine learning models. Kount and Equifax joined forces in 2021 to transform digital enablement and consumer insights. Their digital fraud solutions combine physical and digital identifier data to build comprehensive customer personas. Kount and Equifax are levelling the playing field and giving more businesses access to data that can help them protect their digital assets from fraud while simultaneously enhancing user experience across the entire customer journey.

Key Strengths
  • End-to-end protection and enhancement of customer experiences from account creation, log in security and payment transactions.
  • Enables users to make rapid and accurate decisions at massive scale by simulating the decision process of the most experienced fraud analysts in real time.
  • Kount’s unsupervised machine learning detects emerging fraud attacks by using advanced algorithms, faster and more accurately than human judgment alone.
  • Supervised machine learning learns from past decisions which analyses historical transactions and looks for signals that have predicted fraud in the past.
  • Kount’s web console enables users to set their own rules and policies to fine-tune decisions, conduct investigations, stop emerging attacks and launch new use cases.
  • Helps merchants comply with SCA directives and reduce friction without losing sales and enable compliance with reduced cost.
  • Anti-money laundering (AML) protection and Know your Customer (KYC) data leverages real-time and batch screening and ongoing portfolio monitoring at a lower total cost of ownership.
  • Offers chargeback management solutions that create multiple layers of protection and end-to-end strategy for different chargeback challenges.


ClearSale offers ecommerce fraud protection solutions, chargeback protection guarantees for ecommerce merchants. Trusted by over 6,000+ customers worldwide with a customer retention rate of 99%, ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. It has 20+ years of experience delivering fully outsourced fraud solutions for enterprise organisations in over 160 countries.

Key Strengths
  • Uses a balanced approach that combines artificial intelligence, advanced statistical techniques and the strength of 1,500+ specialised fraud analysts to detect fraud and approve more sales.
  • Covers card-not-present transactions including web orders, email orders, virtual terminal orders, telephone orders and mail orders.
  • Major ecommerce platform plugins and APIs include BigCommerce, Magento, Maropost, nopCommerce, Oracle Commerce Cloud, PrestaShop, Punchmark, Salesforce, Shift4Shop, Shopify, Thinkspace, Thomalex, VTEX, Volusion, WooCommerce, and Zoey.
  • Offers end-to-end chargeback services that span prevention to management to mitigation in partnership with enterprise chargeback management service provider ChargebackOps.
  • Offers two forms of chargeback coverage: Chargeback Protection and Chargeback Insurance.
  • Compliant and compatible with all data protection legislation.
  • Does not auto-decline orders. Gray-area transactions undergo a proprietary secondary analysis so they can be accurately approved or flagged as fraud.
  • Provides online dashboards, proprietary fingerprint and behaviour tools, customised fraud analysis portals and tools to operators’ management.


Featurespace™ specialises in enterprise financial crime solutions to prevent fraud and money laundering. They invented the Adaptive Behavioral Analytics and Automated Deep Behavioral Networks, both of which are available through the ARIC™ Risk Hub, a real-time machine learning platform that risk scores events in more than 180 countries to prevent fraud and financial crime.

ARIC Risk Hub uses advanced, explainable anomaly detection to enable financial institutions to automatically identify risk, catch new fraud attacks and identify suspicious activity in real time.

Key Strengths
  • More than 30 major global financial institutions use ARIC Risk Hub to protect their businesses and their customers. Publicly announced customers include HSBC, TSYS, Worldpay, NatWest Group, Contis, Danske Bank, ClearBank and Permanent TSB.
  • Quick to install, ARIC Risk Hub delivers low transaction latency, high event throughput and reduced response, investigation and handling time.
  • Adaptive Behavioral Analytics enables financial services providers to use real-time machine learning to block and detect fraud. It also uses self-learning models with no manual retuning required.
  • Automated Deep Behavioral Networks purposely designed for the Card and Payments industry, offers an enhanced layer of protection from scams, account takeovers, cards and payments fraud.
  • ARIC Risk Hub for Anti-Money Laundering (AML) helps profile good behaviour to fight financial crime effectively with an enterprise AML Transaction Monitoring solution.
  • ARIC Risk Hub for Merchant Acquiring Fraud Prevention combines transactional event and merchant information with behavioural data which enables its customers to monitor and identify merchant risk including, but not limited to, transaction laundering, exemption management, merchant bust out, high risk fraud attacks and chargeback abuse.


Midigator is a technology company dedicated to removing the complexity of payment disputes. Its intelligent chargeback management software helps businesses prevent, fight, analyse, and automate chargebacks. It offers intelligent dispute responses, in-depth analytics, account reporting, prevention solutions, and custom notifications. The company was founded in 2013 and was acquired by Equifax in 2022. Midigator’s mission is to simplify, automate, and disrupt the payments industry by building a platform for merchants, processors, and large financial institutions.

Key Strengths
  • Real-time data reporting and predictive forecasting enable pre-emptive action to reduce risk exposure.
  • Analytics reveals the underlying causes of disputes from the marketing source, reason code, subscription cycle, product type, country, price point, and bank identification number, so issues are solved at the source.
  • Intelligent, customised automation for chargeback and dispute responses recovers the maximum revenue possible.
  • Multi-layer prevention strategies provide the most complete protection with fewer costs and less revenue loss.
  • Dynamic technology addresses emerging challenges to provide continual protection.
  • Efficient automation reduces labour-intensive, error-prone processes.
  • Unparalleled transparency enables data-driven decisions for unrestricted scaling and growth.