Podcast Episode 21: Leading Strategies to Engage Customers to Promote Environmental Sustainability
In this new episode, we are joined by David Tay, Asia Pacific Senior Director and Head of Client Engagement at Visa, who shared valuable insights alongside Richard Hartung, Research Director for Payments Consulting Network. Together, they delved into how financial institutions are proactively engaging customers on environmental sustainability.
The podcast zooms in on the realm of cards and payments, specifically exploring features that catalyse behavioural shifts by individuals and companies, ultimately contributing to efforts to mitigate climate change.
Rather than traditional incentives like rewards or cashback for donations to non-profits, or the use of alternative materials for card production, the discussion delves into how cards and payment programs can actively influence the adoption of eco-friendly behaviours.
Listen to the full episode below.
Host:
Richard Hartung, Research Director, Payments Consulting Network
Guest:
David Tay, Senior Director and Head of Client Engagement, Visa, Asia Pacific
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